Privacy Policy

Introduction

This Privacy Policy explains how FeedBok (“FeedBok”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you use our website at https://feedbok.com and our SaaS product that manages customer support and feedback in one place (the “Service”).

By accessing or using FeedBok, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect the following types of information:

1. Information You Provide

Account information such as name, email address, and password.
Billing information necessary to process subscription payments.
Feedback submissions, support messages, reviews, and related content.
Optional information such as social media links or profile details.
Communications you send to us at hello@feedbok.com.

2. Information Collected Automatically

Log data such as IP address, browser type, device information, and pages visited.
Usage data related to how you interact with the Service.
Cookies and similar tracking technologies to improve user experience.

3. Information Submitted Through the Widget

If you use a FeedBok-powered widget embedded on a third-party website, we may collect:

Feedback content submitted.
Optional contact details provided.
Uploaded images or attachments.
Technical information such as IP address and device type.

How We Use Your Information

We use collected information to:

Provide, operate, and maintain FeedBok.
Process subscriptions and manage billing.
Improve product features and user experience.
Communicate with users regarding updates, support, and account matters.
Prevent fraud, abuse, or security threats.
Comply with legal obligations.

We do not sell your personal information.

Legal Basis for Processing

Where applicable, we process personal data based on:

Your consent.
Performance of a contract with you.
Compliance with legal obligations.
Our legitimate interests in operating and improving the Service.

Cookies and Tracking Technologies

FeedBok uses cookies and similar technologies to:

Authenticate users.
Remember preferences.
Analyze usage and performance.
Improve security.

You may disable cookies through your browser settings, but some features of the Service may not function properly.

We may share information with trusted third-party service providers who help us operate FeedBok, such as:

Payment processors for handling subscriptions.
Hosting and infrastructure providers.
Analytics and monitoring services.

These providers are authorized to process data only as necessary to provide services to us.

We may also disclose information if required by law or to protect our rights and users.

Data Retention

We retain personal information for as long as necessary to:

Provide the Service.
Fulfill legal obligations.
Resolve disputes.
Enforce our agreements.

When no longer required, we may delete or anonymize personal data.

Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have rights including:

Access to your personal data.
Correction of inaccurate information.
Deletion of your data.
Restriction or objection to certain processing.
Data portability.

To exercise your rights, please contact us at hello@feedbok.com.